Frequently Asked Questions
Everything you need to know about our mystery-inspired fashion.
What are your shipping charges across Pakistan?
We offer flat-rate shipping of PKR 200 nationwide. However, all orders above PKR 3,000 qualify for free delivery.
How long will it take to receive my order?
Standard delivery takes 3-5 business days for major cities like Karachi, Lahore, and Islamabad, and up to 7 business days for other regions.
What is your return and exchange policy?
We offer a 7-day 'no questions asked' return and exchange policy, provided the items are unworn, have all tags attached, and are in their original packaging.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) and secure online payments via Visa, Mastercard, and popular mobile wallets like JazzCash and EasyPaisa.
How do I ensure I pick the right size?
Each product page features a detailed size chart. We recommend measuring a similar garment you own to ensure the perfect fit before placing your order.
Are the colors of the products accurate?
We strive to display product colors as accurately as possible; however, slight variations may occur due to photographic lighting or your monitor settings.